Frevolt Green Energy Technologies Pvt. Ltd.: Festival Promotional Offer T&C Policy

 

These General Terms & Conditions ("Terms") shall apply to all offers, discounts, promotional schemes, special pricing, benefits and incentives ("Offer") provided by Frevolt Green Energy Technologies Private Limited ("Frevolt" / "Company") in relation to its solar services, systems and EPC services.

By booking or participating in the Offer, the customer confirms that they have read and agreed to these Terms, along with the applicable quotation, proposal, purchase order, customer agreement and other contractual documents executed with Frevolt. In case of conflict, the customer agreement shall prevail.

 

Terms & Conditions

 

1. Offer Validity

 

1.1 Each Offer shall be valid only for the period specifically mentioned in the relevant quotation, Offer document, communication, promotional material or other document issued or approved by Frevolt (“Offer Period”).

 

1.2 The Company reserves the right to modify, extend, suspend, withdraw or discontinue any Offer at its discretion, subject to applicable law.

 

1.3 Any Offer shall be subject to availability of the applicable products, materials, services, installation capacity and other applicable conditions.

 

2. Eligibility and Applicability

 

2.1 Each Offer shall be subject to the eligibility criteria specified in the applicable Offer, which may include customer category, project location, system capacity, project type, booking date, payment method, financing arrangement, site feasibility, technical assessment, availability of products/materials or such other criteria as may be specified.

 

2.2 Only customers satisfying the applicable eligibility criteria shall be entitled to avail the Offer.

 

2.3 Unless specifically stated otherwise, an Offer cannot be combined with any other discount, scheme, promotion, referral benefit or other promotional benefit.

 

2.4 The Offer shall be applicable only to the customer and/or project for which it is issued and shall not be transferable.

 

3. Offer Booking and Acceptance

 

3.1 An Offer shall be considered availed only upon fulfilment of the applicable eligibility conditions, payment of the prescribed booking/advance amount, where applicable, and confirmation or acceptance of the booking by Frevolt.

 

3.2 Mere enquiry, quotation, registration of interest, participation in a promotional campaign or communication with Frevolt shall not create any entitlement to the Offer.

 

3.3 Frevolt reserves the right to reject or decline any booking or participation where the applicable eligibility criteria or conditions are not fulfilled.

 

4. Price, Taxes and Other Charges

 

4.1 The price and promotional benefit under an Offer shall be subject to the scope of work, specifications, products/services and other conditions stated in the applicable quotation, Offer document, sales order or customer agreement.

 

4.2 GST, statutory charges, government fees, testing charges, net-metering charges and other applicable charges shall be payable as specified in the applicable quotation, Offer document or agreement.

 

4.3 Any increase in applicable taxes, duties, statutory charges or government levies after issuance of the Offer shall be borne by the Customer, unless expressly agreed otherwise in writing.

 

5. Loan / Financing

 

5.1 Any loan or financing facility referred to in an Offer shall be subject to approval, sanction and disbursement by the concerned bank, financial institution or financing partner.

 

5.2 Frevolt does not guarantee loan approval, sanctioned amount, interest rate, tenure, EMI, financing terms, subsidy-linked financing benefit or disbursement timeline.

 

5.3 The Customer shall be responsible for providing accurate documents and information and completing all requirements prescribed by the concerned financing institution.

 

5.4 The lender-borrower relationship shall be between the Customer and the concerned lender/financing institution, and the terms of such financing shall be governed by the applicable financing agreement.

 

5.5 Frevolt shall not be responsible for any EMI, interest, penalty or other financial obligation payable by the Customer to the lender, except to the extent expressly agreed under a written agreement between Frevolt and the Customer.

 

For financing information under PM Surya Ghar, please refer to the PM Surya Ghar Portal – (https://www.pmsuryaghar.gov.in/financialAssistanceReport)

 

6. Cancellation and Refund

 

6.1 Cancellation of a booking/order and any applicable refund shall be governed by the cancellation and refund terms specified in the applicable quotation, Offer document, sales order or customer agreement.

 

6.2 In the absence of specific cancellation terms, any refund shall be subject to deduction of actual costs and expenses incurred or committed by Frevolt towards procurement, design, site visits, processing, mobilisation, third-party charges, financing/processing charges and other committed expenses, subject to applicable law.

 

6.3 Materials specifically procured, ordered, customised or otherwise committed for a particular Customer may be non-refundable, subject to the applicable agreement and applicable law.

 

6.4 Any cancellation after commencement of procurement, dispatch, installation or execution shall be governed by the applicable quotation/agreement and applicable law.

 

7. Subsidy, Incentives and Government Benefits

 

7.1 Any subsidy, incentive, rebate or other government benefit referred to in an Offer shall be subject to applicable government policies, eligibility criteria, approvals and availability.

 

7.2 Frevolt does not guarantee the sanction, approval, disbursement or receipt of any subsidy, incentive, rebate or other government benefit unless expressly agreed otherwise in writing.

 

7.3 Any change in government policies, eligibility criteria, subsidy amounts or other applicable requirements shall be governed by the applicable government rules and shall not, by itself, make Frevolt liable for any resulting difference.

 

8. Payments and Unauthorised Payments

 

8.1 All payments in connection with an Offer shall be made only through payment methods officially communicated or authorised by Frevolt.

 

8.2 Customers are advised not to make any payment to any employee, representative, salesperson, contractor, channel partner or third party through an unauthorised mode.

 

8.3 Frevolt shall not be responsible for payments made through unauthorised modes or to unauthorised persons.

 

9. Promotional Representations

 

9.1 Any representation made by a salesperson, channel partner, agent, contractor or other representative regarding an Offer shall be binding on Frevolt only if such representation is incorporated in the applicable quotation, Offer document, sales order or agreement issued or approved by Frevolt.

 

9.2 The Customer shall rely on the terms and conditions contained in the official Offer documentation issued or approved by Frevolt.

 

10. Offer-Specific Terms

 

10.1 Each Offer may be issued with separate terms and conditions specifying its validity, eligibility, discount or benefit, applicable products/services, payment requirements, exclusions, cancellation terms, financing terms and other conditions (“Offer-Specific T&Cs”).

 

10.2 The Offer-Specific T&Cs shall form an integral part of the applicable Offer.

 

10.3 In the event of any inconsistency between these General T&Cs and the Offer-Specific T&Cs, the Offer-Specific T&Cs shall prevail only to the extent of such inconsistency.

 

11. Change in Scope or Project Details

 

11.1 Any change after availing an Offer in the system capacity, equipment, project site, scope of work, payment method, financing arrangement or any other material project detail may result in revision, recalculation or withdrawal of the promotional benefit, in accordance with the applicable Offer terms.

 

11.2 Any such change shall be subject to technical feasibility, product availability, applicable government requirements and the terms of the applicable quotation, sales order or customer agreement.

 

12. Fraud, Misuse and Circumvention

 

12.1 Frevolt reserves the right to reject, cancel or withdraw any Offer or promotional benefit in case of false or misleading information, duplicate bookings, misuse or manipulation of promotional/referral codes or benefits, artificial splitting of orders, fraudulent activity or any attempt to circumvent the applicable Offer terms.

 

12.2 Any such action shall be without prejudice to Frevolt’s other rights and remedies under the applicable agreement or applicable law.

 

13. Product, Site and Service Availability

 

13.1 Any Offer shall be subject to product availability, technical feasibility, site conditions, applicable approvals, availability of installation capacity and other operational requirements.

 

13.2 Frevolt reserves the right to revise or withdraw a promotional benefit where the proposed project cannot be executed or completed due to technical, regulatory, site-related or other circumstances beyond Frevolt’s reasonable control, subject to the applicable agreement and law.

 

14. Project and Customer Agreement

 

14.1 The purchase, installation, commissioning, operation, maintenance and other project-related matters shall be governed by the applicable quotation, sales order and/or customer agreement entered into between Frevolt and the Customer.

 

14.2 These General T&Cs and the applicable Offer-Specific T&Cs shall govern the promotional Offer and shall not be construed as replacing or overriding the terms of the applicable customer agreement, except to the extent expressly provided.

 

15. Data Privacy

 

Any personal information provided by the Customer in connection with an Offer shall be collected, stored and processed by Frevolt in accordance with its Privacy Policy and applicable data protection law.

 

16. No Assignment or Transfer

 

The Customer shall not assign, transfer or otherwise pass on any Offer or promotional benefit to any other person unless expressly permitted by Frevolt in writing or under the applicable Offer-Specific T&Cs.

 

17. Limitation of Liability

 

Frevolt's liability, if any, arising out of or in connection with an Offer shall be governed by and limited to the extent provided in the applicable customer agreement. Nothing in these Terms shall be construed as creating any liability for Frevolt beyond what is expressly agreed under the customer agreement.

 

18. Force Majeure

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Frevolt shall not be liable for any delay, suspension, modification or inability to provide an Offer or promotional benefit to the extent caused by circumstances beyond its reasonable control, including changes in law or government policies, natural disasters, war, civil disturbances, strikes, supply-chain disruptions, acts of governmental authorities, regulatory restrictions or other events beyond the reasonable control of Frevolt.

 

19. Governing Law and Jurisdiction

 

These General T&Cs shall be governed by and construed in accordance with the laws of India. Subject to applicable law and the dispute resolution provisions of the applicable customer agreement, the courts at Pune, Maharashtra shall have jurisdiction.

 

20. Severability

 

If any provision of these General T&Cs is held to be invalid, illegal or unenforceable, such provision shall be modified or severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

 

21. Compliance with Applicable Law

 

Nothing contained in these General T&Cs shall be construed as excluding, restricting or limiting any right or remedy available to the Customer under applicable law. In the event of any conflict between these General T&Cs and any mandatory requirement of applicable law, such mandatory requirement shall prevail.

 

22. Acceptance

 

By participating in or availing an Offer, the Customer acknowledges that the Customer has read, understood and agreed to these General T&Cs together with the applicable Offer-Specific T&Cs, quotation and/or customer agreement, as applicable